Terms & Conditions

1. Using Our Website

You may use our website for lawful purposes, including browsing products, placing orders and contacting us. You must not misuse the website, interfere with its operation or attempt to access information without authorization.

When placing an order, you must be legally able to enter into a purchase agreement or have the permission and supervision of a parent or legal guardian.

2. Product Information

We aim to provide accurate product descriptions, ingredient information, sizes and images. Please review the individual product page before purchasing.

Handmade products may vary slightly in appearance, color, shape or texture between batches. Colors displayed on your screen may also differ from the physical product.

Product availability may change. If an item becomes unavailable after you place an order, we will contact you about the affected item and any refund due.

3. Product Use

Use products only as directed on their labels or product pages. Review ingredient lists before use, particularly if you have known allergies or sensitivities.

Website descriptions provide general product information and do not replace professional advice. We do not guarantee that every product will suit every customer.

4. Prices and Promotions

Product prices and the currency used are displayed on the website. Applicable shipping charges and taxes, where relevant, are shown at checkout before payment.

Prices and promotions may change for future purchases. Promotional codes are subject to any conditions stated with the offer, including expiry dates and eligible products.

5. Orders and Payment

Please provide accurate contact, billing and shipping information when placing an order. Payments are processed through the payment methods available at checkout.

An order confirmation acknowledges receipt of your order. If there is a stock issue, payment problem, suspected fraud or material pricing error, we may need to contact you before proceeding.

If we cannot fulfill an order, we will notify you and refund any payment collected for the unfulfilled items. We will not substitute products or increase your order total without your agreement.

6. Shipping and Delivery

Available delivery options and shipping charges are displayed at checkout. Any delivery estimates provided are estimates unless expressly stated otherwise.

Please check your shipping address before submitting your order. If you notice an error, contact us promptly so we can determine whether it can be corrected.

If your order is delayed, missing or arrives damaged, contact us with your order number so we can investigate.

7. Returns, Refunds and Cancellations

Return eligibility, refund processing and cancellation conditions are described in our Refund and Returns Policy. Please review that policy before purchasing or requesting a return.

Contact us before returning an item so we can provide the appropriate instructions and return address.

8. Account Information

If you create an account, you are responsible for keeping your login details secure and maintaining accurate account information.

Please notify us if you suspect unauthorized access to your account.

9. Reviews and Submissions

Reviews and other content you submit should reflect your own experience and must not contain unlawful, abusive, misleading or unauthorized material. Do not include sensitive personal information in public reviews.

We may moderate submissions to remove spam, personal information or content that violates these terms. We will not change a review’s meaning or represent customer feedback inaccurately.

10. Website Content

Website text, branding, graphics and images belong to Christina’s Organic Soaps LLC or their respective owners and licensors.

You may view and use the website for personal shopping. Commercial copying or redistribution of protected content requires permission from the relevant rights holder, except where permitted by law.

11. Third-Party Services

Our website may link to third-party websites or use third-party services, including payment providers. Those services may have their own terms and privacy policies.

Please review the relevant policies when using a third-party service.

12. Privacy

Information about how we handle personal information is available in our Privacy Policy.

13. Website Availability and Corrections

We aim to keep the website available and its information accurate. Temporary interruptions may occur because of maintenance or technical issues.

If we discover an error affecting your order, we will contact you to explain the issue and available options.

14. Your Consumer Rights

Nothing in these terms excludes or limits consumer rights or obligations that cannot be excluded or limited under applicable law.

If you have a concern about a purchase, please contact us so we can work with you to address it.

15. Changes to These Terms

We may update these terms from time to time. The revised version will be posted on this page with an updated date.

Changes apply to future use and purchases and will not retroactively change the terms of an existing order.