Refund and Returns Policy

1. Return Eligibility

You may request a return within 14 days of receiving your order. To qualify for a change-of-mind return, products must be unused, unopened and in their original packaging. Proof of purchase is required.

For hygiene reasons, opened or used soaps, lotions and other personal care products cannot be returned for a change of mind. Custom orders and items clearly marked as final sale are also excluded from change-of-mind returns.

These exclusions do not affect requests involving damaged, defective or incorrectly supplied items, or rights you may have under applicable law.

2. How to Request a Return

Before sending an item back, use our Contact Us page or call 212-831-2778. Please provide:

• Your order number and the name used at checkout.
• The product you would like to return.
• The reason for your request.
• Clear photos if the item is damaged or incorrect.

If your return is approved, we will provide return instructions and the correct return address. Please do not send items back before receiving these instructions.

3. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or different from what you ordered.

Include your order number and clear photos of the item and packaging. Keep both until we have reviewed the issue. For a confirmed issue, we will arrange an appropriate replacement or refund and cover any required return shipping.

4. Return Shipping

Customers are responsible for return shipping costs on approved change-of-mind returns. Original shipping charges are not refundable for these returns.

For confirmed damaged, defective or incorrectly supplied items, we will cover required return shipping and refund applicable original shipping charges where appropriate.

If you arrange your own return shipment, we recommend using a tracked service and keeping your shipping receipt.

5. Refunds

Once we receive and inspect your returned item, or review an issue that does not require a return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to display the refund.

We do not charge a restocking fee. Refunds for eligible returned items reflect the amount paid after any discounts. Shipping charges are handled as described above.

6. Exchanges

We do not offer direct exchanges for change-of-mind purchases. You may request a return for an eligible item and place a separate order for your preferred product.

Replacements for damaged, defective or incorrect items are handled separately and depend on product availability.

7. Order Cancellations

Contact us as soon as possible if you would like to cancel or change an order. Orders may be cancelled before dispatch, provided they are not custom orders already in production.

If your order has already shipped, cancellation is no longer available. You may request a return after delivery if the products meet the eligibility conditions above. Approved cancellations will be refunded to the original payment method.

8. Missing Refunds

If you have not received an approved refund after the processing period, check with your bank or payment provider. If you still need assistance, contact us with your order number and refund confirmation.

9. Your Consumer Rights

This policy does not exclude or restrict consumer rights that apply under applicable law.